Frequently Asked Questions (FAQ) Cleanmate QQ2 Plus
- What is inside package of QQ2 Plus?
- What are the additional functions on QQ2 Plus than QQ2 model?
- Where should I put QQ2 Plus unit in order for it to perform scheduler functions?
- Why is the indicator light off when I plug in charging station with AC adapter?
- Will QQ2 Plus continue to do vacuuming after battery is recharged?
- Should QQ2 Plus remain at charging base after battery is fully charged?
- What is the warranty period for CleanMates QQ2 Plus and product registration?
- Where can I get QQ2 Plus user manual?
- Does QQ2 Plus have virtual wall like device to block vacuuming area?
- Can I buy Sonic Wall for my QQ2 Plus?
- How to charge the battery correctly?
- Does this machine mop floors has well as sweep them?
- The run time is short even I just recharge battery. Do I have problem on battery?
- How can I prevent QQ2 Plus from getting stuck?
- Can QQ2 Plus clean pet hair?
- Why QQ2 Plus is not picking up enough debris?
- The CleanMate does not pick up anything?
- Why it is difficult to remove dust bin?
- The CleanMate is going backwards?
1. What is inside package of QQ2 Plus?
The following is a diagram of what the package contains. Please note that the sonic wall only comes with the Model QQ2 Plus II.
2. What are the additional functions on QQ2 Plus than QQ2 model?
- With the help of scheduler on QQ2 Plus, user has the freedom to set up the cleaning time according to pre-programmed schedule.
- On the preset cleaning time, QQ2 Plus will leave the charging base and start the cleaning session automatically.
- User can program it to start cleaning job at the same time on every day, or on any day of week user choose.
- Start cleaning with remote control so you don't need to bend your back to operate QQ2 Plus. It is good for back injury person.
3. Where should I put QQ2 Plus unit in order for it to perform scheduler functions?
Scheduled cleaning and full-charge cleaning can only be performed when QQ2 Plus unit is on the self-charging base. In other word, you need to have self-charging base plug into AC outlet and have QQ2 Plus sits on charging base to perform time setting and self cleaning on pre-setting time.
4. Why is the indicator light off when I plug in charging station with AC adapter?
There is no indicator light on QQ2 scheduler series models (QQ2 Plus, QQ2 Plus II, QQ2 LT, QQ2 LT II). The LCD display on charging station will show 00:00 when it is power on. Please see the below photo for illustration.
5. Will QQ2 Plus continue to do vacuuming after battery is recharged?
Yes. You can command the unit to do vacuuming after battery complete recharge by hit "GO" key on the charging base.
6. Should QQ2 Plus remain at charging base after battery is fully charged?
Yes. QQ2 Plus must remain at charging base after recharging is complete. Scheuduler functions will not be working if QQ2 Plus is not on the charging base.
7. What is the warranty period for CleanMates QQ2 Plus and product registration?
One year unit warranty and 6 months battery warranty.
Please register CleanMate product via mailing product registration card to us or fill out on-line form. You can find product serial # at bottom of CleanMate unit.
8. Where can I get QQ2 Plus user manual?
You can download the QQ2 Plus user manual here
9. Does QQ2 Plus have virtual wall like device to block vacuuming area?
You can buy QQ2 Plus II model which has one sonic wall to block vacuuming area.
orYes. You can use car floor mate which is carpet material with black color. Black carpet will absorb sensor signal and force QQ2 Plus to move backward. See this illustrated photo.
10. Can I buy Sonic Wall for my QQ2 Plus?
Sonic wall only works with QQ2 Plus II model which has Sonic wall sensor on top of front bumper (see photo illustration). Sonic wall will not work with any other QQ2 or QQ2 plus model.
11. How to charge the battery correctly?
#1 Charge Battery Manually (see user manual for details)
Follow AC Charger connection sequence on the diagram below to avoid sparks.
#2 Charge Battery Automatically via charging station. (see user manual for details)
Follow the diagram below to connect charging station for auto charging and avoid sparks.
12. Does this machine mop floors has well as sweep them?
QQ2 Plus does not mop floor. It just sweep and vacuum floor.
13. The run time is short even after fully recharging the battery. Do I have problem on battery?
New battery may come in discharged condition, so please recharge the battery fully before using the QQ2 Plus. When you install the battery into CleanMate unit, make sure the battery seat securely in the battery compartment and makes good contact inside.
The initial charging time might be short, but after a complete cleaning cycle, the normal battery charging will become about 2 1/2 to 3 hours. If the battery charging time is short after many recharging cycles and running time is still short (less than 30 minutes), then battery may be over drain. Please recharge the battery for 3 days continuously without unplug AC charger.
If short CleanMate running time problem persists, the problem may be cause by a defective battery, a defective AC charger or the malfunction of CleanMate unit itself. CleanMate uses 14.4V NiMH battery on QQ2. The normal output voltage of CleanMate AC charger adapter is in 20~22V range. You can measure voltage of battery, it should not be less than 10V. Fully charged battery voltage should be between 14.4 to 16.5V.
Do not leave the battery in drained condition for a long period of time. Charge the battery as soon as you can after the cleaning is done. Leaving battery in drained condition for too long will damage the battery.
14. How can I prevent QQ2 Plus from getting stuck?
When QQ2 Plus gets into a tight spot, it will usually find its way out after some times. We recommend that you watch QQ2 Plus the first couple of times you use it, so you can see if there are cleaning areas where it gets stuck, and move things and set up barrier as needed. Because QQ2 Plus lightly bumps walls and other objects as it cleans, remove any light items that may be pushed or knocked over. Of course, you will get better results if you clear the floor of any loose items before cleaning, just as you would if you were using a traditional upright vacuum.
15. Can QQ2 Plus clean pet hair?
Yes. QQ2 Plus does a good job in vacuuming pet hair. You should run QQ2 Plus frequently to maintain your home free of pet hair, and clean QQ2 Plus brushes every time you empty the dirt bin.
16. Why QQ2 Plus is not picking up enough debris?
If QQ2 Plus doesn’t seem to be cleaning as well as it did, your brushes and/or filter may need cleaning . We suggest you remove and cleaning QQ2 Plus brushes whenever you empty the dust bin. Check side brush too.
17. The CleanMate does not pick up anything?
Press VAC button on remote control unit. Check the intake slot to see if there are any obstructions. Make sure to routinely clean out any objects that can cause the opening to be clogged. Any air flow out from the opening on the unit back? Do you hear any vacuum motor running noise? If not, then vacuum motor may be connected or defective.
18. Why it is difficult to remove dust bin?
QQ2 Plus unit dust bin may be sticky at the first time usage.
Please see the demo video link which will show you how to lift up dust bin.
You can also use pencil to lift dust bin up.
19. The CleanMate is going backwards?
Check the bumper and cliff sensor
Check the bumper-
Make sure the foam pads have been taken off before use. Check bumper moves freely. If the unit continues to move backwards, remove the bumper from the unit and check whether it can move forward. If the unit moves forward, there is a problem with the main PCB.
Check the Senor-
Check the sensors to see whether they are dirty. Any particles blocking the sensor will prevent it from working properly. Use a clean cloth and apply alcohol and wipe any dirt off of the sensor.
If both the bumper and cliff sensor are working properly, the problem is with the main PCB. Please inquire with the support team at Metapo for further assistance.
Please clean cliff detection sensors with clean cloth. Make sure bumper can move freely.
Please e-mail your questions to or call us at 1-408-943-9308.